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Premium Access:
FAQ - Helping you get the best performance from your modem
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If you have a question or problem with a charge for Premium Access Subscription, to request a refund or if you have a question about your subscription or Modem order, please complete this form:

Your name:
Your e-mail address: User name:
Check if you are being billed for a charge you did not make or authorize
 Describe your problem or inquiry below:
 Check if you are requesting a refund and complete the information below
Transaction Date
 Transaction reference number
Payment was made by
 in the amount of
Billed by
If credit or debit card:
Last 4 digits  of your card number:

Response time to your request may vary ( <1 - 12+ hours) depending upon time/day. A wireless alert is sent to me when you submit a request from this page.
Current Modemsite time: 4:51:12 AM Sunday July 14 2024

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