DUNS ERROR 629
629 - The port was
disconnected by the remote machine.
This error can be caused by a number of different problems:
With all versions of Windows - Make sure the username
and password you have entered for the DUNS connection is correct. Also make sure
the phone number is correct. Remember that passwords are case sensitive, and
since what you enter appears as ****, it's easy to enter an incorrect password.
Depending upon your browser, mail, and other net-aware apps, a dial-up
networking connection can be initiated by various programs - some of which may
have their own settings for what DUNS connection to
use, username and password. Make sure the username, password, and connectoid
to use are correct in each of the programs you use to start a connection. (In
particular, Microsoft's Internet Explorer, Internet Connection Wizard, Outlook
Express, Outlook, etc. all have options to automatically start a DUNS
connection.)
If this error persists, try dialing in to the server with Hyperterminal
connected directly to modem. (Also see - Using
Hyperterminal.) Nearly all servers will respond after CONNECT with a login
prompt for your user name, and then password. This will allow you to see any
error response from the server. If the server accepts your username and
password, it should start a PPP session, and you cannot use Hyperterminal to get
any further - you may see 'garbage' characters. If this happens, the username
and password combination should work with DUNs. If you get an error, contact
your service provider and have them try and log in with your account
information.
With Windows NT 4.0, if all the entries for DUNS
are not correct, you may get this error. This would include incorrect settings
for the Basic, Server, Script, Security and X.25 tabs of the DUNS connectoid.
The settings for authentication and encryption on the security tab must match
what your ISP requires. The settings on the Server tab will normally specify a
PPP...Internet server type; only TCP/IP protocol; and software compression
enabled; check with your ISP; In addition, the settings in the sub-box TCP/IP
settings must be correct as well - again, check with your ISP. Also make sure
you are using the correct USERNAME and PASSWORD when you go to DIAL. Note, you
may need to UNSAVE your password from the Security tab.
With Windows98 2nd edition if you are establishing a
128-bit encryption session under certain circumstances. See MS
KB Article Q237419
With Windows NT & 2000 the error may occur when
attempting to establish a PPTP session once you are connected to your ISP. See MS
KB Article Q169843
With Windows95 & DUNS 1.2b if a new account logs on
using PPTP and change password on first logon is enabled. See MS
KB Article Q191192
With any Windows version if calling an affected Windows
NT Server with Routing and Remote Access Service. See
MS KB Article Q172290 and KB
Article Q220954 or if calling an NT server set for 128-bit encryption when
you don't have 128-bit encryption installed - see KB
Article Q172215
With Windows 95/98 - Can be caused by software or modem
not being configured properly or being damaged; can be caused by using incorrect
user id or password.
With a Motorola BitSurfPro or ProEZ - See Microsoft
KB Article Q199241
With MSN 2.52 - 2.6 - See Microsoft
KB Article Q192543
With Windows NT or 2000 - may be caused if the modem
port speed is set below 19,200. Correct either phonebook entry or modem settings
from ControlPanel->Modems. See Microsoft
KB Q241513
With Windows NT - may be caused if Routing and
Remote Access Service has not been configured to receive calls as a RAS server;
Win95 clients may receive a generic error without a number: Dial-Up Networking
could not complete the connection to the server. Check your configuration and
try the connection again. See Microsoft
KB Article 170977
Windows NT - Also see: Troubleshooting ISP Login
Problems - MS
KB Q161986
WindowsXP - Problems caused by incorrect Connectoid
settings - also see MS
KB Q314445.
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