DUNS ERROR 630
630 - The port was
disconnected due to hardware failure.
Error 630: The computer is not receiving a response from the modem. Check that
the modem is plugged in, and if necessary, turn the modem off, and then turn it
back on.
All Systems: This error may indicate the modem is
damaged, not connected, or installed improperly. If you have an external modem,
make sure the cable is connected, and the modem is powered on. If there have
been electrical disturbances (including thunderstorms or power failure/surges)
since the last time the modem worked, that may be the cause. If the modem has
never worked, double-check installation, and if possible, try the modem in
another system.
This error may also occur if your modem is being
given a bad init string - with a command that it does not support. Remove any extra
settings/init string. Make sure the modem is installed with and using the
correct .inf file - examine modemlog to see if there
is any modem response.
This error (or Error
680 or 692) may occur if you have special telephone company provided features -
like distinctive dial tone - including dial tone stuttering signaling voice-mail
services, etc. Several methods can be used to fix this including the use of
commas in the dialed number, or changing the wait for dial-tone time. See Microsoft
KB Article Q184086
Windows 95, 98 & Me - can occur if another program is
already using the modem, or, if the modem or serial port's resources
configuration is incorrect. See Microsoft
KB Article 158114.
Windows 98 & Me - can occur if
'SupportSerialKey devices' accessibility option is configured to use the same
COM port as the modem. See Microsoft
KB Article Q227995.
Windows 98 - This error message can occur
if the modem is using a new serial port assignment due to new devices installed
by Windows 98 hardware detection. In these cases, change the properties of the
Dial-Up Networking connection to use the new modem settings. Programs in the
StartUp folder can also cause this error message. You may need to disable or
remove programs from the Startup folder. See Error 630 section of Microsoft
KB Article Q190554 - Troubleshooting Modem Problems in Windows 98. Can
also occur with 3Com modem/ethernet combo PC Card - see MS
KB 198002.
With MS Outlook98 and WinFax Starter Edition - See MS
KB Article 183944
Windows 98 & Me - with Toshiba
Satellite Computer and CardBus PC Card - see MS
KB Article 245132
Windows 2000 & XP - This error can occur if another
application or process is monitoring the modem port. Resetting TCP/IP may solve
this problem: See
How to Reset DUNs - TCP/IP.
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